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June 18th Webinar - Verbal De-escalation

  • June 18, 2020
  • 11:15 AM - 1:00 PM
  • Webinar
  • 88

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Course Overview:

Conflict is inevitable and can occur in many forms. Verbal De-escalation training is an opportunity for organizations, schools, and community members to learn skills to prevent potential conflicts from escalating out of control.

Purpose of Instruction:

The purpose of De-escalation training is not only to provide techniques that are intended to assist in handling abusive language but also to help participants be an all-around better communicator. This is accomplished by addressing the following topics:

  • De-escalation Strategies
  • 5 Universal Truths of Human Interaction
  • Personal Spaces
  • Body Clusters
  • Active Listening
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